Privacy Policy

Effective Date: 28 October 2025    Last Updated: 28 October 2025

Bidit Ltd (“Bidit”, “we”, “us”, or “our”) respects your privacy and is committed to protecting information handled through our services. This policy explains how we collect, use, and protect information when merchants and customers use our platform.

Overview

Bidit enables fair and dynamic price offers between stores and customers. We only collect the minimum information required to operate our service, maintain security, and improve functionality. We do not sell, rent, or share personal information for advertising, marketing, or profiling purposes. Customer information is processed only in anonymised or pseudonymised form.

Information We Collect — From Merchants

  • Store Information: Store name, domain, and contact details

  • Configuration and Settings: Bidding thresholds, product preferences, and app settings

  • Product Catalog Data: Product information such as titles, prices, inventory levels, and metadata for bidding

  • Technical and Performance Data: Logs, analytics, and diagnostic information for app performance and troubleshooting

Information We Collect — From Customers

Our service processes limited session-level and transactional information to enable fair bidding. We do not collect names, email addresses, or payment data.

  • Bidding Activity: Offer amounts and bid outcomes (accepted, declined, or counter-offer)

  • Device and Browser Identifiers: Anonymous or hashed identifiers for fraud prevention and abuse detection

  • Product and Cart Data: Details of items being bid on and relevant product attributes

  • Session Data: Timezone and timestamps to manage cooldowns and fair bidding enforcement

How We Use Information

  • Operate and improve the Bidit platform

  • Process and manage customer offers and merchant rules

  • Prevent fraud and abuse through rate limiting and anonymous fingerprinting

  • Provide merchant support and technical assistance

  • Ensure compliance with legal and data protection obligations

Data Retention

  • Merchant Configuration: Retained while your store uses our app; deleted within 30 days of uninstallation

  • Customer Bid and Session Data: Stored temporarily (up to 30 days) for operational and fraud-prevention purposes

  • Security and Audit Logs: Retained briefly for compliance and troubleshooting

  • Temporary Tokens: Automatically expire within minutes for security

All deletions are automatic and irreversible once the retention period ends.

Cookies and Tracking

We use cookies and similar technologies to maintain secure sessions and prevent fraudulent activity. We may use a trusted third-party service (such as Fingerprint.com) to generate anonymous visitor identifiers that help us:

  • Enforce fair-bidding limits (e.g., one bid per product per day)

  • Prevent bots and automated activity

  • Maintain platform integrity and equitable customer experiences

No personally identifiable information is stored or shared through these tools.

Platform and Data Compliance

Bidit complies with the Shopify Partner Program Agreement, API Terms of Service, and applicable privacy laws. We handle mandatory Shopify webhooks for:

  • customers/data_request

  • customers/redact

  • shop/redact

These ensure that merchants and customers can request, access, or delete data as required under Shopify’s compliance framework.

Data Security

  • Encrypted data transmission (TLS)

  • Secure authentication and access controls

  • Regular audits and monitoring for security threats

  • Strict internal access limitations

Your Rights

Merchants can request access, correction, or deletion of their store’s data by contacting us. Customers wishing to exercise privacy rights should contact the merchant whose store they interacted with.

Policy Updates

We may update this Privacy Policy from time to time to reflect new features, technical updates, or legal requirements. Changes will be posted on our website with an updated “Last Updated” date.

Contact Us

Bidit Pty Ltd
74–76 Campbell Street, Surry Hills NSW 2021, Australia
Support: support@thebidit.com.au
Privacy & Founder Contact: david@thebidit.com.au